Support — Poly Prediction AI Insight

Last updated: 28 April 2026

Welcome! This page is the official support channel for Poly Prediction AI Insight, an AI-assisted prediction tool published by AI Motion Studio.

📧 Email support: davidosmithintl@gmail.com
We typically respond within 24 hours, Monday–Friday.

Frequently Asked Questions

How do I use the app?

Paste any public Polymarket market URL into the input field, choose your AI model, and tap Predict. The app sends the URL to the selected AI service to generate a prediction summary.

How do credits work?

Each prediction consumes one credit. You receive a small free balance on first launch. Additional credits can be purchased as consumable in-app purchases. Consumable credits are added to your in-app balance and stored locally on your device — they are not tied to your Apple Account and cannot be restored after consumption.

Can I restore previous purchases?

Credit packs are consumable in-app purchases. Per Apple's guidelines, consumables are added to your in-app balance at the time of purchase and cannot be restored once used. If you delete and reinstall the app, your remaining balance may be lost. If you experienced a purchase issue (e.g. you were charged but did not receive credits), email us with your Apple receipt and we will resolve it.

How do I request a refund?

All in-app purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple Account.

The app shows an error or won't load a prediction. What should I do?

Is my data private?

Yes. We do not collect personal data, accounts, identifiers, or analytics. See our Privacy Policy for full details.

How do I delete my data?

The only data the app stores is your remaining credit balance, kept locally on your device. Uninstalling the app removes it permanently.

Subscription / Recurring Charges

This app uses one-time consumable purchases only. There are no auto-renewing subscriptions.

Compliance

The app is not distributed in mainland China. Outside China, the app may use third-party AI services (Google Gemini, Anthropic Claude, xAI Grok). For details, see the Privacy Policy.

Contact

Email davidosmithintl@gmail.com. Please include your iOS version, app version, and a clear description of the issue.